Refund Process Guide
💸 Manual Refund Instructions
If you've paid for an order manually and it has expired, don't worry! You can easily request a refund by following these steps.
How to Refund an Expired Order
To initiate a refund for an expired order, ensure you have access to your user ID. Here's a step-by-step guide:
- Navigate to the Mint page where you made the order.
- Locate the expired order you wish to refund. Expired orders will be clearly marked.
- Click on the expired order to view its details. A Refund button should be visible.
- Click the Refund button and confirm the action.
- The refund will be processed automatically and sent to your payment wallet. You should receive an incoming transaction shortly after.
Important Details
⏳ Refund Processing Time
Refunds are typically processed instantly. However, depending on current block times, it may take up to 24 hours to appear in your wallet.
💡 Tips for Ensuring a Smooth Refund
- Double-check that the order status is expired.
- Make sure you are using the same account used for the original transaction.
- If the refund does not appear after 24 hours, contact support with your order ID and payment details.
FAQs
❓ What if the Refund Button is Missing?
If you don't see the refund button, ensure that:
- The order has expired.
- You're logged into the correct account.
- There are no ongoing issues with the platform (check the status page).
❓ Can I Refund a Partially Used Order?
No, only fully expired or unused orders are eligible for a refund. For further assistance, contact support.
Support
Still need help? Reach out to our support team for personalized assistance:
- Join our Discord for live support.